Maritime Labour Complaints Process
Procedures for submitting and resolving seafarer complaints under the Maritime Labour Convention 2006 (MLC). MSTA Registry ensures confidential, fair handling of all living and working condition concerns.
Onboard & Onshore Complaint Scope
Wages & Contract Terms
Unpaid wages, delayed allotment transfers, or breach of Seafarer Employment Agreement (SEA).
Accommodation & Catering
Substandard living quarters, inadequate food/drinking water quality, or heating/ventilation faults.
Hours of Work & Rest
Excessive overtime, falsified rest hour logs, or STCW/MLC fatigue violations.
Repatriation Rights
Refusal of repatriation upon contract expiration or abandonment of seafarers.
Confidential Complaint Hotline & Contacts
Seafarers on Sint Maarten flagged vessels have the right to file complaints directly to the flag administration without fear of victimization or retaliation.
Direct Email: dutyofficer@msta-registries.com
Technical Support Desk: tech@msta-registries.com
24/7 Telephone Hotline: +1-310-734-2772